PLUNKETLINE
What we do: A free parent helpline and advice service available to all families, whānau and caregivers. Your call will be answered by a Plunket nurse, who can offer advice and information on parenting issues and your child’s health and wellbeing.
www.plunket.org.nz
0800 933 922 - free 24/7 helpline
ORANGA TAMARIKI - CAREGIVER GUIDANCE AND ADVICE LINE
What we do: They offer support to any child in New Zealand whose wellbeing is at significant risk of harm now, or in the future. This 24/7 helpline is staffed by trained social workers who can provide practical advice and support to caregivers.
www.orangatamariki.govt.nz
0508 227 377 - free 24/7 helpline
SAFE KIDS
What we do: A broad range of accidental injury prevention education such as; burns, car seats, child pedestrians, cycling, driveway safety, falls, farm safety, home safety, poisoning, safe sleep, scooter & skateboard, and water safety.
www.safekids.nz
FAMILY SERVICES DIRECTORY
What we do: We are a service directory where you can find help for most issues such as addiction, family violence, employment, mental health.
www.familyservices.govt.nz/directory
CITIZENS ADVICE BUREAU
What we do: The CAB helps people to know and understand their rights and obligations, and provide people with the confidence and support they need to take action.
www.cab.org.nz
COMMONGROUND
What we do: A website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling.
www.commonground.org.nz
PARENT HELP
What we do: For parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non- judgemental and confidential.
www.parenthelp.org.nz
0800 568 856 - free helpline, 9am - 9pm every day
Yellow Brick Road
What we do: For families and whānau supporting a loved one who has a mental illness.
https://yellowbrickroad.org.nz/get-help-now/
0508 227 377 - free helpline, 8:30am - 5pm, Mon to Fri
ONLINE SAFETY - NETSAFE
What we do: Netsafe is a non-profit organisation focused on online safety. They help people stay safe online by providing online safety education, advice and support. They can help with online issues such as bullying and abuse, scams, image-based abuse etc.
www.netsafe.org.nz
0508 NETSAFE (0508 638 723) - free helpline 8am – 8pm Monday to Friday and 9am – 5pm on weekends, or Text ‘Netsafe’ to 4282. Email: help@netsafe.org.nz
ONLINE SAFETY - FORTIFY
What we do: Fortify was designed to equip individuals struggling with compulsive pornography use – young and old – with tools, education and community to assist them in reaching lasting freedom. Fortify has a free version and a paid version (the paid version is free for 13-17-year-olds.)
www.joinfortify.com
Fortify app also has an online community where you can talk to others.
LIFELINE
What we do: Reduce stress and save lives by providing trusted, effective. interactive and professional 24/7 helplines. Call 24 hours a day, 7 days a week.
www.lifeline.org.nz/services
Lifeline help - 0800 LIFELINE (0800 543 354)
Suicide Crisis Helpline - 0508 TAUTOKO (0800 828 865)
PARENT 2 PARENT
What we do: We are a nationwide not-profit organisation formed to support the families of babies, children, teens and adults with any type of disability or health impairment.
www.parent2parent.org.nz
0508 236 236
AUNTY DEE
What we do: Aunty Dee is a free online tool for anyone who needs some help working through their problems. You work with an avatar of “Aunty Dee” who guides you to think about and explore your problems in a structured way. She takes you through 3 steps that are based on structured problem solving (a strategy based on cognitive behavioural therapy (CBT.) Aunty Dee is aimed at youth but CBT is proven to help people of all ages.
www.auntydee.co.nz
VOYCE
What we do: Provide an independent voice from children and young people to the care system, rather than an adult voice for them. They arrange connection events for youth in care to meet, have fun and share ideas with other children and young people.
www.voyce.org.nz
WHATSUP
What we do: A place where kids and teens can call or chat online to talk to a teenage telephone counsellor about anything that might be on their mind.
www.whatsup.co.nz
0800 942 8787- free helpline Monday to Friday 12pm to 11pm and Sat and Sun 3pm to 11pm.
SPARX
What we do: A computer program provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed using cognitive behavioural therapy.
www.sparx.org.nz
0508 477 279 - free helpline or free text 3110
THE LOWDOWN
What we do: An online website targeted at youth with information and advice on all kind of mental health issues or even advice on things like starting school or living with a disability.
www.thelowdown.co.nz
0800 111 757 - free 24/7 helpline, free text 5626 Email: team@thelowdown.co.nz
YOUTHLINE
What we do: Offers all kinds of online counselling and services for young people who need support. Also offers support for friends and family who need help supporting a young person who may be struggling.
www.youthline.co.nz
0800 376 633 - free helpline, send a free text to 234 Email: talk@youthline.co.nz
YOUTH GAMBLING HELPLINE
What we do: Talk to a younger telephone counsellor for free at any time who can listen and talk through any challenges a young person may be having with their own, or someone else’s, gambling.
www.gamblinghelpline.co.nz
0800 654 655 - free 24/7 helpline
GENDER AND SEXUALITY - OUTLINENZ
What we do: They can help find sources of trusted information, connection to community or peers, and medical or mental health services that welcome LGBTIQ+ people. Calls are welcomed from LGBTIQ+ people, friends and whānau, or professionals who care for them.
www.outline.org.nz
0800 688 5463 - 10am to 9pm Mon to Fri, 6pm - 9pm Sat and Sun
ALCOHOL AND DRUG HELPLINE
What we do: Alcohol and Drug Helpline is a confidential 24/7 service where you can speak with a trained counsellor who provides information, advice and referrals to people of all ages with concerns about their own or someone else’s drinking and/or use of other drugs.
www.alcoholdrughelp.org.nz
www.alcohol.org.nz
drughelp.org.nz
0800 787 797 - free 24/7 helpline, text 8681, or chat online
HEALTHLINE
What we do: 24-hour health advice service where you can speak to a registered nurse.
www.health.govt.nz
0800 611 116 - free 24/7 helpline.
LIVING SOBER
What we do: A website with online community support to help you cut down or stop drinking.
www.livingsober.org.nz
ALCOHOLICS ANONYMOUS
What we do: People can share their experiences with each other to solve their common problems and help each other to recover from alcoholism.
www.aa.org.nz
NARCOTICS ANONYMOUS
What we do: Made up of addicts who help each other to recover from drug abuse and make changes to their lives.
www.nzna.org
THE RETREAT NZ
What we do: A private residential care facility in New Zealand. It’s $10,900 for the 30-day retreat which is led by qualified professionals and volunteers who have also struggled with substance abuse problems in the past.
www.theretreatnz.org.nz
NZ DRUG FOUNDATION
What we do: Information on being safe with drugs and alcohol, aimed at reducing drug-related harm due to insufficient knowledge.
www.drugfoundation.org.nz/info/drug-index
NZ NEEDLE EXCHANGE PROGRAM
What we do: People who are injecting drugs can dispose of and access needles, syringes and other equipment to support safe injecting practice and reduce the risk of health-related complications.
www.nznep.org.nz/index
KINA TRUST
What we do: Support for family members struggling with a loved one’s alcohol or drug use.
wwww.kina.org.nz
ARE YOU OK
What we do: Offers information on family violence and where to get help either as a victim or a perpetrator.
www.areyouok.org.nz
0800 456 450 - free helpline between 9am and 11pm
RELATIONSHIPS AOTEAROA
What we do: Relationship Services works with people to change their relationship for the better through counselling.
www.relationships.org.nz
SHINE
What we do: Shine provides a range of services to help victims of domestic abuse become safe.
www.2shine.org.nz
0508 744 633 - free helpline between 9am and 11pm
MINISTRY OF JUSTICE
What we do: Information about the legal protection that’s available and how to receive that help.
www.justice.govt.nz/family/domestic-violence
NATIONAL NETWORK OF FAMILY VIOLENCE SERVICES
What we do: NNFVS has information on where to get help with a directory of services all over New Zealand.
www.nnfvs.org.nz
03 391 0040 - NOT toll-free
kaiarahi@nnsvs.org.nz
JUST FOR WOMEN
WOMEN’S REFUGE
What we do: Every refuge provides 24-hours-a-day support, information and safe accommodation for women and their children who have been victims of abuse.
https://womensrefuge.org.nz
0800 Refuge or 0800 733 843
JUST FOR MEN
MENZ ISSUES
What we do: It has information and a list of support groups for men who are either victims of family violence or perpetrators.
www.menz.org.nz/support
KIDZ NEED DADZ
What we do: They offer weekly support meetings for dads, supervised parent/child visitations, and safe accommodation for fathers with or without their kids, including men who have had PSO's served against them.
www.kidzneeddadz.org.nz
FAMILY ACTION
What we do: offers a range of services for those who have experienced abuse, trauma, family and sexual violence.
www.familyaction.org
09 8361987 - Open Monday to Friday 8:30am to 5pm
NEED TO TALK?
What we do: We’re here. Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. Our service is completely free.
www.1737.org.nz
0800 1737 (24/7) or text 1737 at anytime
SAMARITANS
What we do: Samaritans offer confidential, support to anyone who may be feeling depressed, lonely, or even be contemplating suicide.
www.samaritans.org.nz
0800 726 666 - free 24/7 helpline
LIFELINE AOTEAROA
What we do: Lifeline Aotearoa offers confidential support from qualified counsellors and trained volunteers.
www.lifeline.org.nz
0800 543 354 - free 24/7 helpline or free text HELP (4357)
SUICIDE CRISIS HELPLINE
What we do: The helpline is operated by highly trained and experienced telephone counsellors who have undergone advanced suicide prevention training.
www.lifeline.org.nz/suicide-crisis-helpline
0508 828 865 - free 24/7 helpline
DEPRESSION.ORG.NZ
What we do: Staffed by trained counsellors who are there to talk and offer support.
www.depression.org.nz
0800 111 757 - free 24/7 helpline or free text 4202
ANXIETY PHONE LINE
What we do: Anxiety specific helpline that offers support and advice when you just need to talk to someone.
www.anxiety.org.nz
0800 269 4389 (0800 ANXIETY) - free 24/7 helpline
SENIORLINE
What we do: A free information service for older people such as making decisions about staying at home, retirement villages, home care, day care and rest.
www.seniorline.org.nz
0800 725 463 - free helpline
SKYLIGHT
What we do: Skylight supports children, young people, their families/whānau, and friends to navigate through times of trauma, loss, and grief.
www.skylight.org.nz
0800 299 100 - free helpline, 9am - 5pm Mon to Fri
VICTIM SUPPORT
What we do: Victim Support provides emotional and practical support, information, referral to other support services and advocacy for the rights of victims of crime.
www.victimsupport.org.nz
TALKING MINDS
What we do: Aims to help inform young people in New Zealand and worldwide about psychosis so that they can recognise the signs early on and be empowered to live their lives to the fullest.
www.talkingminds.co.nz
MAN ALIVE
What we do: Promote positive manhood and strong relationships through a range of integrated services.
www.manalive.nz
0800 826 367
REFUGEES AS SURVIVORS
What we do: A mental health and wellbeing service for people from refugee backgrounds living in Aotearoa.
www.rasnz.co.nz
0800 472 769
SAFE TO TALK
What we do: They offer free, confidential support for survivors or perpetrators of sexual abuse with trained specialists and also connect people to support services in their local community.
www.safetotalk.nz
0800 044 334 - free helpline, text 4334 Email: support@safetotalk.nz
MINDFIT NZ
What we do: Nga Whiitiki Whanau Ahuru Mowai O Aotearoa: National Collective of Rape Crisis and Related Groups Aotearoa provides a free helpline for survivors of sexual abuse and their family members.
https://www.mindfitnz.co.nz
RAPE PREVENTION EDUCATION
What we do: RPE works nationally to prevent sexual violence through the delivery of education and health promotion/ prevention activities.
www.rpe.co.nz
THE HARBOUR
What we do: The Harbour provides clear and easy to understand information and resources for getting help as a victim or a perpetrator of sexual abuse.
www.theharbour.org.nz
SAFE NETWORK
What we do: They work with people who have problematic or concerning sexual behaviours, assisting them to learn to express themselves in healthier ways.
www.safenetwork.org.nz
NZ POLICE
What we do: Information on reporting a sexual assault.
www.police.govt.nz
JUST FOR MEN
MALE SURVIVORS
What we do: They have support groups nationwide that provide support to men recovering from the consequences of sexual abuse.
www.malesurvivor.nz
AGE CONCERN
What we do: They work to promote the rights, wellbeing and quality of life of people over 65. They offer information on older people’s rights and have services such as a visiting service and information and advocacy in response to local needs.
www.ageconcern.org.nz/ACNZPublic/About_Us/Contact_Us/ACNZ_Public/AroundNZ.aspx - to see a list of services.
0800 326 6865 - free 24/7 helpline - call to find a service near you.
ELDER ABUSE HELPLINE
What we do: The Elder Abuse Helpline will help you work through any issues and put you in touch with support services near where you live. This service is completely confidential.
www.superseniors.msd.govt.nz
0800 32 668 65 (0800 EA NOT OK) - free 24/7 helpline
*You can also refer to the family violence helplines for support.
GAMBLING HELPLINE
What we do: Talk to a telephone counsellor for free at any time. Gambling Helpline also offers four 24/7 specialist services; Maori - 0800 654 656, Pasifika - 0800 654 657, Youth - 0800 654 659, and a Debt Gambling Helpline - 0800 654 658.
www.gamblinghelpline.co.nz
0800 654 655 - free 24/7 helpline or text 8006.
PROBLEM GAMBLING FOUNDATION
What we do: A free counselling service where you can talk about your gambling, or someone else’s gambling, and get support.
www.pgf.nz
0800 664 262 - free helpline
SALVATION ARMY OASIS
What we do: The Salvation Army Oasis provides free counselling and support for gamblers and their loved ones across Aotearoa
https://oasis.salvationarmy.org.nz/
PAW JUSTICE
What we do: They are dedicated to ensuring animal abuse, neglect and suffering is reduced and/or eradicated through raising public awareness, action, education and advocacy. They want to see those who commit animal abuse punished appropriately.
www.pawjustice.co.nz
022 320 9674 - NOT toll free Mon-Fri between 10am and 4pm
SPCA
What we do: SPCA helps protect over 45,000 animals in New Zealand every year. Animals who are sick, injured, abused or simply abandoned.
www.spca.nz
For animal welfare emergencies, please call your local SPCA Centre.
PET REFUGE
What we do: Pet Refuge provides temporary shelter and care for pets affected by domestic violence, keeping them safe while their owners escape abuse.
www.petrefuge.org.nz
0800 PET REFUGE / 0800 738 733 843
HUHA
What we do: We look after surrendered or discarded animals while they wait for their forever home. HUHA is a no-kill animal shelter.
www.huha.org.nz/contact/
(04) 392 3232
AFTER A SUICIDE
What we do: They offer practical information and guidance if someone you love or care about has died by suicide.
https://www.afterasuicide.nz/
SKYLIGHT
What we do: Supporting children, young people, and their whānau to navigate through tough times by building resilient individuals and communities. They also have ‘Waves’ which is an eight week programme that aims to support adults aged 18 and older who have been bereaved by suicide: https://www.skylight.org.nz/build-resilience/waves
https://www.skylight.org.nz/
0800 299 100 - free helpline to enquire about counselling support services, 9am-5pm, Monday to Friday
BRAKE
What we do: Brake aims to help you if you are bereaved or injured in a road crash. We also provide information and advice to people who care for people affected by road crashes. This includes other family members, teachers, police, counsellors, and other support workers.
http://www.brake.org.nz/
SANDS
What we do: Sands promote awareness, understanding and support for those dealing with the death of a baby at any stage in pregnancy, birth or as a newborn, and due to medical termination or other forms of baby loss.
http://www.sands.org.nz/
HEALTH NAVIGATOR
What we do: A list of grief resources and booklets.
www.healthnavigator.org.nz
GRIEF CENTRE
What we do: At the Grief Centre, they provide support, advice and counselling to help those affected by loss and grief. Their counsellors are available throughout Auckland however, Skype or phone sessions can also be arranged.
www.griefcentre.org.nz
For all bookings / enquiries please call (09) 418 1457 and their office staff will organise an appointment for you. Office is open Monday to Friday from 9.30am - 4.30pm.
